Technology Improvements

Technology improvements are necessary to continue adapting to the needs of the Austin community. In FY 2024 two important technology upgrades are being made that will support the department and the development process. The first is upgrading the ProjectDox software currently used for electronic plan review by a small number of DSD divisions. Most of the teams at DSD will begin using an upgraded version of the software, which will provide an improved customer experience and allow for more efficient document sharing and communication.  The second change is Communication and Technology Management’s (CTM) launch of a new software for the Austin Build+Connect (AB+C) Portal. This upgrade will add a more modern look and feel and provide the reliability and support needed to meet portal users' needs. This is the first in a larger, multi-year citywide project to replace the AMANDA permitting software.

After the success of the Archistar pilot in 2023, DSD will continue to explore AI tools and opportunities to support a more efficient development process. Currently, DSD is exploring opportunities for a new chatbot, which will be able to comprehensively search hundreds of webpages and produce accurate answers for community members in seconds. DSD is also evaluating the use of AI for the completeness check process and formal site plan review process. These tools could be implemented to improve efficiency and allow staff to focus on areas that require in-depth subject matter expertise. By exploring new technologies, DSD is opening the door to new opportunities to enhance both the staff and applicant experience through the development process.